WRKROOT Platform
Verified marketplace talent
Customer Service Support Specialist skilled in Contact Centers and Complaint Management
Overview
A qualified optometrist with a Doctor of Optometry degree from The University of Lahore, I recently served as a Customer Service Support Specialist at EGMA. I bring strong skills in contact center, customer support, and complaint management, aligning with my dedication to enhancing client satisfaction. My professional journey spans optometry, healthcare, and customer service, where I have contributed to patient care and efficient service delivery. I aim to leverage my academic background and customer engagement skills to drive value, foster trust, and support organisational growth.
Skills
No skill notes have been added yet.
Experience
EGMA DUBAI
Jan 2025 - Mar 2026
• Provided exceptional customer service by addressing customer queries and resolving technical issues.
• Assisted customers with daily troubleshooting to enhance their overall experience.
• Collaborated with team members to ensure efficient support and maintain high service standards.
Titan Eye Plus Dubai
Jan 2024 - Jan 2025
Provided exceptional customer support and service, ensuring client satisfaction and loyalty.
• Specialized in sales and complaint management, effectively addressing customer concerns.
• Collaborated with cross-functional teams to enhance service delivery and streamline processes.
Naqaish medicare
Feb 2022 - Dec 2023
Scheduled patient appointments and
managed calendars.
Handled patient inquiries and coordinated services.
Performed data entry and maintained
patient records in clinics EHR system.
Ensured accurate record management and compliance.
Provided administrative support for billing and follow-ups.
Metropol Laboratories Pvt Ltd , Rawalpindi
Jun 2021 - Oct 2022
Education
University of lahore
Sep 2017 - Sep 2022
Pitch